Terms and Conditions

1. Eligibility: The user must be at least 18 years old and legally capable of entering into binding contracts to use the Event Planet app and its services.
2. Vendor Selection: The user acknowledges that the final decision to select any vendor is their sole responsibility. Event Planet merely provides a platform to connect users with vendors and does not participate in the final selection process.
3. All information provided by the user must be truthful, accurate and up to date.
4. Any disputes between users and vendors are to be resolved between the respective parties. Event Planet is not obligated to mediate or resolve disputes.
5. Vendors are independent entities and are not employees or agents of Event Planet.
6. Users are not allowed to use the platform for any illegal or unauthorized purposes.
7. By using Event Planet's services, users consent to receive communication from Event Planet about their use of the service.
8. Privacy: Event Planet respects user privacy and is committed to protecting personal information. Any information shared by the users is subject to Event Planet's Privacy Policy. And also Users must respect the privacy and rights of vendors and other users on the platform, and will not engage in harassment, stalking, or abuse of any kind.
9. Payment: Users are required to make all payments directly through the Event Planet platform for the services they avail. The platform uses secure payment gateways for all transactions.
10. Cancellations: Any cancellations or changes in bookings must be done following the vendor's cancellation policy.
11. Refunds: The refund policy is subject to individual vendor policies. Event Planet is not responsible for issuing refunds but will assist in mediating between the user and vendor if necessary.
12. Service Quality: Event Planet does not guarantee the quality, fitness, or legality of the vendors listed on the platform. Users should verify the credentials of vendors independently.
13. Intellectual Property: All content on the Event Planet platform, excluding user-generated content, is the property of Event Planet or its licensors and is protected by copyright laws.
14. Indemnification: The user agrees to indemnify and hold Event Planet harmless from any claims resulting from the use of the service which damages the user or any other party.
15. Dispute Resolution: Any disputes that arise from these terms and conditions shall be resolved through binding arbitration, to be conducted in the company's domicile location.
16. Limitation of Liability: Event Planet is not liable for any indirect, incidental, or consequential damages, or for any loss of profits, revenue, data, or use, suffered by users or any third parties.
17. Third-Party Links: The Event Planet platform may contain links to third-party websites. These are provided for user convenience only, and Event Planet does not endorse, guarantee, or assume responsibility for the content of these sites.
18. User Conduct: Users must not use the platform for any illegal or unauthorized purpose and agree to comply with all local laws regarding online conduct and acceptable content.
19. Amendments: Event Planet reserves the right to modify these terms and conditions at any time. Users will be notified of any significant changes, but should periodically review these terms and conditions for updates.
20. The laws of the country where Event Planet is registered will govern these terms and conditions, and users agree to comply with these laws.
21. In the event that any individual or entity finds a conflict of interest arising from their listing on our website, Event Planet, as an event aggregator company, they have the right to request delisting or removal. We are committed to addressing such concerns promptly and ensuring a fair and transparent process for all parties involved
22. As a part of our service, we aggregate data from various sources, including third parties, and present it on our website (e.g., vendor names, contact information, photos, etc.). It's important to note that we do not certify the accuracy of this data, as it is published by vendors or customers. In the event of any discrepancies, we welcome and encourage users to suggest changes or updates to ensure the information remains accurate and reliable.

Refund and Cancellation policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product / service that you have purchased through the Platform. Under this policy:

Cancellations will only be considered if the request is made 5 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

EVENT PLANET TECHNOLOGIES INDIA PRIVATE LIMITED does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good.

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 5 days of receipt of products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 5 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.

In case of complaints regarding the products that come with a warranty from the manufacturers, please refer the issue to them.

In case of any refunds approved by EVENT PLANET TECHNOLOGIES INDIA PRIVATE LIMITED, it will take 7 days for the refund to be processed to you.